Foto: Romāns Kokšarovs, F64
An open letter to Martin Gauss, CEO of ''airBaltic'', from Kevin Havill, Director of ''NewHansa''
Dear Martin, I write this letter openly via the national press in Latvia and the Minister of Transport because as a customer I have found it impossible to obtain direct contact with you or your staff via normal company routes. I fully understand your management principles that dealing with customers directly and in particular their complaints must be a very time consuming and unrewarding task.
I have, though, come to a new business concept for your company which could turn out to be very profitable and I am sure that is something you would like to consider.
In short, give up flying planes and start a bus company!
My own recent experience of trying to fly ''airBaltic'' from Riga to Vilnius resulted in me paying a full price air ticket and ''airBaltic'' supplying a coach that delivered its passengers to the outskirts of Vilnius in the middle of the night approx. 8 hours after we would have been due to land. Furthermore, I see you already realise that passengers able to afford plane tickets can also afford taxis, provided, of course, they can find one. No need for the bus to go further than the city boundaries.
